Closing date 16th March 2012
The Local Enterprising Authority (LEA) is a statutory authority of the Government of Botswana tasked with the promotion of entrepreneurship and the development of the country’s SMME sector. LEA, a visionary, dynamic and results-oriented organisation seeks motivated achievers to fill the following positions. If you have the passion for excellence and the development of a vibrant, winning SMME sector and you possess the relevant competencies, submit your application now:
1. Innovation and Sector Support Manager (Services) REF: ISS – MNGR (Services)
Job Purpose
To pro-actively provide applied technological advice to the SMME sector to enable enterprises to optimise the use of technology and innovation in gaining competitive advantage in order to develop sustained and profitable businesses and access domestic and international markets with quality products and services.
Position Requirements
Degree in Industrial Engineering, Process Engineering or a similar applied engineering or business process discipline applicable to a wide range of manufacturing and service delivery environment and value chain related services.
Experience
At least 5-8 years experience in a technology development environment engaged in utilising technology to solve service problems and enhance efficiency and quality of service through innovation and the optimal utilisation of technology.
2. Contact Centre Agent REF: CSC- CCA
Job Purpose
To assist the SMMEs to define the nature and extent of their problem by responding to all call centre calls. This role also entails giving advice to the SMMEs such as enrolling in training and development programmes. Delivering professional and quality world class customer service to all LEA customers, ensuring customer satisfaction is consistently achieved.
Position Requirements
A degree in Business Administration, Commerce or any other related fields.
Experience
A minimum of three (3) years work related experience in developing and advising businesses especially SMMEs. Previous customer service experience in either a call centre or a hotline customer service environment would be an added advantage.
APPLICATION PROCEDURE
The Authority offers a competitive remuneration package, if you believe you possess requisite qualifications, experience and competencies, please submit your application to the Local Enterprise Authority together with the following: a short cover letter stating the position that you want to be considered for and describing how you are qualified for the position that you are applying for, a detailed and updated curriculum vitae, certified copies of certificates, names of three referees who can be contacted to verify your suitability for the position you have applied for.
All applications must be forwarded to:
The Senior Human Resources Manager
Local Enterprise Authority
Private Bag 191
Gaborone
E-mail: recruitment@lea.co.bw
Or hand delivered to: Local Enterprise Authority
2nd Floor, Block A
Lot 50676
Fairgrounds Office Park
Gaborone
Only shortlisted candidates will be responded to.
Closing date: 16th March 2012
