Closing date 1 June 2012
CAREER
DEVELOPMENT OPPORTUNITY
TECHNICAL
SERVICES MANAGER
MINIMUM
REQUIREMENTS
·
0" Levels/Cambridge.
·
At least 10-15 years in a technical audio visual
field.
·
5 years managerial experience
·
Previous experience in large international
(minimum capacity 1 000pax) conference venues.
·
In-depth knowledge of audio visual equipment.
·
In depth knowledge of translation equipment.
·
Knowledge and experience in stage production.
·
Excellent organisational skills.
·
Computer literate in Word and Excel
MAIN
RESPONSIBILITIES:
·
To assist the Engineering Manager in managing
all aspects relating to audio and lighting for the various departments within
the complex, administration, maintenance programs.
·
Managing and planning of all audio and lighting
as set out by the Banqueting Manager for Conferences, Conventions, related
events and promotions.
·
Sound and lighting design, sound studio
financial budgets, expenditure and future planning of events.
·
Regular feedback and performance appraisals are
conducted with associates, identifying areas for development and training
needs.
·
Regular on-the -job training is carried out with
associates to ensure that they perform their duties correctly to set standard
and that all identified training needs are scheduled and actioned.
·
Fair and equitable discipline is maintained in
accordance with the hotels disciplinary procedure.
·
The action and Causes of staff grievances and
investigated and handled in terms of the hotels grievances procedures.
·
Guest’s needs and requirements are anticipated
and acted upon as soon as possible and guest enquiries and requests are dealt
with promptly and efficiently.
·
Requests outside areas of authority are referred
immediately to an appropriate person and requests are followed through to
ensure guests satisfaction.
·
Dissatisfied guests are acknowledged immediately
and attended to without delay.
·
The guest is assured that the complaints are
resolved within the individual's ability or are referred to the appropriate
person.
·
Complaints are followed up where appropriate to
ensure satisfaction action is taken.
The
Human Resources Department
The
Grand Palm Hotel casino convention Resort
Private
Bag BR105
Gaborone
Or
e-mail to: darkie@grandpalm.bw
Closing
Date: 1 st June 2012
